KeLand may collect personal information that you provide directly when you create an account, submit a listing, make an enquiry, contact support, or interact with agents, sellers, or other users through the platform.

We may also collect technical and usage information automatically when you browse KeLand, including device information, browser data, pages visited, timestamps, and interaction patterns that help us operate and improve the platform.

We use personal information to provide the KeLand platform, manage accounts, publish listings, connect buyers with sellers or agents, respond to enquiries, and support verification, moderation, and trust and safety processes.

We may also use information to improve platform performance, analyse usage trends, prevent misuse, communicate service updates, and market KeLand features or opportunities that may be relevant to you.

When a buyer or interested party sends an enquiry through KeLand, we may share the relevant contact details and message content with the listed agent, owner, developer, or authorised representative so the enquiry can be handled.

If you list a property on KeLand, you are responsible for handling enquiries lawfully and appropriately and for using any buyer or tenant information only for legitimate property-related communication.

KeLand may use submitted information and documents to review listings, assess trust signals, investigate complaints, detect fraud, and maintain the integrity of the marketplace.

Where necessary, we may retain records related to verification, moderation decisions, disputes, abuse prevention, or compliance with applicable legal obligations.

We do not sell personal information as a standalone product. We may share information where reasonably necessary to operate the platform, process enquiries, support service providers, enforce our policies, or comply with legal obligations.

Information may be shared with hosting providers, analytics providers, customer support tools, payment or billing partners, professional advisers, regulators, or law enforcement where appropriate and lawful.

KeLand may use cookies, similar technologies, and analytics tools to keep users signed in, remember preferences, measure traffic, understand feature usage, and improve performance.

Your browser settings may allow you to manage cookies, but disabling some technologies may affect site functionality or your experience on the platform.

We keep personal information for as long as reasonably necessary to provide the service, maintain business records, support legitimate platform operations, resolve disputes, detect fraud, and comply with legal or regulatory obligations.

Retention periods may vary depending on the type of data, the purpose for which it was collected, and whether the information is connected to an active account, listing, dispute, or compliance review.

KeLand uses reasonable technical and organisational measures designed to protect personal information from unauthorised access, misuse, loss, or disclosure.

No online platform can guarantee absolute security, so users should also protect their devices, passwords, and communications when using KeLand.

Subject to applicable law, you may request access to your personal information, ask for corrections, request deletion in appropriate circumstances, or object to certain uses of your information.

We may need to verify your identity before fulfilling a request, and some requests may be limited where information must be retained for legal, security, billing, or dispute-resolution purposes.

KeLand may contain links to third-party services, maps, payment tools, or external websites. We are not responsible for the privacy practices or content of third-party services that are not controlled by KeLand.

We encourage users to review the privacy policies of any third-party service they access through or alongside the platform.

We may update this Privacy Policy from time to time to reflect platform changes, legal requirements, or operational improvements. Continued use of KeLand after updates may indicate acceptance of the revised policy.

If you have questions about this policy or about how personal information is handled on KeLand, please contact the team before using the platform or submitting sensitive information.